In this episode, I address a prevalent cultural norm found in non-profit and faith-based organizations, where the desire to maintain a positive and polite atmosphere can sometimes hinder progress and growth. While politeness is undoubtedly important, true kindness goes beyond the surface and embraces the courage to engage in difficult conversations and address critical issues.

Watch the video to delve into the significance of shifting from nice to kind. It's only when we make this shift that we can build deeper connections and healthier teams that capably serve the organization's mission and customers even better.