Abbey Louie

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Why can’t they deliver like you do?

We recently started teaching our oldest daughter how to drive the boat. Although she's one of the most diligent 12-year-olds you'll meet, driving is completely foreign to her and it creates quite the entertaining experience. As the surfer behind the boat, you never know what you'll get when she's pulling you out of the water—super slow and steady, or sudden jerks with full-throttle jumpstarts. Thankfully, it just leaves us laughing.

But the stakes are much higher at work. When employees can't perform tasks as well as we do, we're quick to frustration and assumptions. We often forget what it takes to develop new skills and abilities.

This Two-Minute Tip takes a quick deep dive into this very issue through the lens of a recent coaching conversation with one of my clients.

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